Recreation, Culture & Social Support Services
Information Technology Department
Overview
The Information Technology (IT) Department develops and maintains an internal network of over 600 desktop workstations, digital office equipment and the networking equipment, operating systems and servers to tie them together.
Our department maintains an array of financial business systems including utility billing, assessment and taxation, course registration system, and a human resources information system. In addition to maintaining existing systems we are actively working to introduce new systems for areas such as, financial information management, electronic information management, and voice over IP. We also provide a helpdesk function for assistance to all municipal staff with use of MS Office Professional and other related software as well as the printers and photocopiers.
IT understands the importance and the value of having access to reliable information.
IT's main responsibilities include:
- Manage the organization's hardware, software and physical communication
- Provide a source of guidance for technology issues for staff and associated organizations
- Maintain information security and availability
- Provide a corporate perspective on information technology initiatives
- Supply the guidance and infrastructure to deliver meaningful information
Branches
Client Services
Client Services works with the over 600 employees of the Municipality to provide hardware and software required to perform their daily tasks. The additional functions of operating a helpdesk and providing technicians who are able to work with employees at their desks to resolve problems makes this branch the most widely recognized part of the IT Department. Additionally, Client Services works to implement new tools such as the newly refurbished Council chambers and a new service call management application.
Development Services
Development Services has three principle functions. Enterprise Application Services works towards the implementation of new technologies designed to meet the ever-growing demands of the community, the government, and changing technology. Development and Support Services works to enhance and support applications. Training Services works to ensure municipal staff have the knowledge necessary to work with the ever-growing tools and technology available to them.
Geographic Information Systems
Geographic Information Systems develops and maintains over 200 individual types of information and distributes them through the intranet, linking to corporate software such has Hansen and CAMA, desktop applications, and paper and digital data distribution. Within 2008 the types of data available are scheduled to double with the introduction of Hansen information, a publicly accessed Internet site will become available and, Automatic Vehicle Locating and 3D modeling will be developed. A series of information sessions and training opportunities are being set up to ensure that employees have the tools necessary to best utilize this range of services.
Network Services
Network Services maintains the connectivity of all municipal technical devices, supplies servers to centrally store and maintain all data and applications, ensures the protection of all data and technology through security software and data backups, and is working towards a new means of transferring information through radio and wireless technology. In addition this branch is responsible for the communications infrastructure allowing employees to communicate with each other, the public, businesses, and other government agencies.
Technology Advisory Services
Technology Advisory Services works towards the research and development of new technology and the financial and logistic coordination required for maintaining the technology used in operating the Municipality. As well, they are responsible for maintaining the myriad software licenses required by the RMWB for daily operations along with identifying technological trends and risks, and enabling partnerships with community stakeholders.
Recruiting
The IT Department believes in the importance of maintaining an energetic team environment and strives to cultivate this environment with semi-annual team building events and frequent informal events like photography evenings and all day bike excursions on the weekend.
If you are interested in joining our team please visit the Regional Municipality of Wood Buffalo's Current Employment Opportunities.
Contact
6th floor, Jubilee Centre
9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
Telephone: (780) 743-7836
Fax number: (780) 799-5895
Email: cis@woodbuffalo.ab.ca
