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Taxi in Wood Buffalo

Taxi in Wood Buffalo: What can I expect?

The Regional Municipality of Wood Buffalo has developed a series of responsibilities and rights for taxi cab chauffeurs and passengers.

To learn more, please click the topics below, or download and print our information brochure.

Passengers rights & responsibilities:
As a passenger you have the right to:
- Decide on the route: the taxi cab chauffeur shall take the most economical route to a destination unless otherwise requested by you.
- Observe the taxi meter: the meter shall be illuminated and visible at all times by all passengers.
- See the driver’s chauffeur permit and taxi license: a Regional Municipality of Wood Buffalo issued taxi cab chauffeur permit and taxi cab license should be clearly visible to all passengers.
- Refuse multiple hirings: a taxi cab may carry two or more strangers from a common starting point to one or more destinations if the original hirer agrees.
- Ask for a receipt: the chauffeur may not refuse to provide a receipt in the amount of the fare.
As a passenger you are responsible to:
- Pay the correct fare.
- Be courteous.
- Wear a seat belt at all times.
- Do not ask the driver to stop where it is illegal or unsafe to do so.
Taxi service obligations:

A taxi cab chauffeur shall always serve the first person asking for service.
A taxi cab chauffeur may not refuse services to:
- Any blind person being guided or led by a dog; nor refuse to permit such a person to enter with such a dog into his or her vehicle.
- Any physically handicapped person; by reason only of the presence of such handicap.
- Any person because of their race, color, creed, or any form of discrimination against a member of the public.
Your taxi shall be:
- Smoke-free: all taxis operating in the Regional Municipality of Wood Buffalo are smoke-free.
- Clean & Tidy: both interior and exterior should be kept clean, as well as the trunk.
- Well maintained: all taxi cabs must pass a mechanical inspection every four months.
- All taxis shall have the current meter rate and Bylaw Services Branch phone number on the rear windows.
A taxi cab chauffeur can refuse to carry a passenger who:
- Owes the chauffeur or owner for previous fareor service.
- Refuses to disclose their final destination beforeor immediately after entering the cab.
- Asks to be driven to a remote place in circumstances which the taxi cab chauffeur reasonably believes to be unsafe.
- Is unduly obnoxious and abusive.
- Is disorderly.
- Requests the taxi cab chauffeur to carry an animal or baggage which might be detrimental to the repair, cleanliness or sanitary condition of the taxi, with the exceptions of a blind person’s guide dog.
- Requests the chauffeur to carry any passengers or baggage which the taxi is incapable of carrying.
- Could present a threat to or endanger the safety of the taxi cab chauffeur.
What to look for when hiring a cab?
- The Taxi cab stand number should be clearly visible on both sides and the back of the vehicle.
- The top light identifying the name of the taxi company or telephone number should be visible from the front and back of the vehicle.
- Permanent decals with the name of the taxi company and telephone number should be visible on both front doors.

Cab Fares:

Contact the Municipality’s Tax and Licensing Clerk at 780-743-7820
A surcharge can only be levied when a customer requests a station wagon or van. The taxi cab chauffeur or dispatcher must advise the customer of additional surcharges upon any request for services

File a Complaint

Contact the Bylaw Services Branch Complaint line: 780.788.4200

Request Information

For taxi licensing and chauffeur permits, contact the Taxi Licensing Clerk: 780.743.7820

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In this Section

Taxi in Wood Buffalo

Taxi in Wood Buffalo: What can I expect?

Passengers rights & responsibilities:

Taxi service obligations:

A taxi cab chauffeur may not refuse services to:

Your taxi shall be:

A taxi cab chauffeur can refuse to carry a passenger who:

What to look for when hiring a cab?